Welcome to Rizzl ๐Ÿ‘‹

Rizzl is your creative studio's home base. Upload motion design assets, share them with clients for review, manage your team's tasks, and chat โ€” all in one place. This guide covers everything you need to get started.

Uploading files

You can upload any file type โ€” After Effects projects, Premiere sequences, MOGRTs, MP4s, images, PSDs, and more.

How to upload

1
Go to Library from the sidebar
2
Click Upload or drag files directly onto the page
3
Choose a client (optional) and add tags to keep things organized
4
Your file uploads to cloud storage and appears in the library instantly
๐Ÿ’ก Tip: You can upload multiple files at once. Large video files may take a moment โ€” the progress bar shows upload status.

Watching videos

MP4, MOV, and WEBM files play directly in the browser. Click any video in your library to open it and hit play.

โš  If a video shows "could not be loaded," the file may need to be re-uploaded. This happens if the file was added before your storage was fully set up.

Downloading assets

Open any asset in the library and click Download. Your browser will download the original file directly.

Sharing with clients

Client portals let you share specific assets with clients for review and approval โ€” without giving them access to your full library.

Create a portal

1
Go to Portals โ†’ click New Portal
2
Select which assets to include
3
Assign a client, set an optional password or expiry date
4
Click Create โ†’ copy the link and send it

What your client sees

Clients open the link in their browser and can preview each asset, leave comments (with timestamps for videos), and mark items as approved or request revisions. They don't need a Rizzl account.

Tracking

You can see how many times a portal was viewed, who approved it, and read all client comments โ€” right from the portal detail page.

Your team

Invite teammates by email. Each person gets a role that controls what they can do:

๐Ÿ‘‘ Admin
Full access โ€” manage billing, team, settings, everything
โœ๏ธ Editor
Upload, edit, and delete assets. Create portals.
๐Ÿ“‹ Producer
Manage portals, clients, and tasks. Can't delete assets.
๐Ÿ‘ Viewer
View-only access to library and portals

How to invite

Go to Team โ†’ click Invite member โ†’ enter their email โ†’ choose a role โ†’ send. They'll get an email with a link to join your workspace.

Managing tasks

The task board is a drag-and-drop kanban for tracking your team's work.

Team chat

Built-in messaging so you don't need to switch to Slack for quick conversations.

Two modes

Features

Adobe Plugin

Upload files to Rizzl directly from Premiere Pro, After Effects, Photoshop, Illustrator, InDesign, or Audition.

Install on Mac

1
Go to Settings โ†’ Integrations and download the plugin ZIP
2
Unzip it โ€” you'll get a folder called com.rizzl.panel
3
Open Finder โ†’ press Cmd + Shift + G โ†’ paste:
~/Library/Application Support/Adobe/CEP/extensions
If the "extensions" folder doesn't exist, create it.
4
Drag com.rizzl.panel into that folder
5
Open Terminal (search "Terminal" in Spotlight) and paste:
defaults write com.adobe.CSXS.12 PlayerDebugMode 1
6
Quit your Adobe app completely, then reopen it
7
Go to Window โ†’ Extensions โ†’ Rizzl and log in

Install on Windows

1
Download and unzip the plugin
2
Press Win + R โ†’ paste %APPDATA%\Adobe\CEP\extensions โ†’ Enter
Create the "extensions" folder if needed.
3
Copy com.rizzl.panel into the extensions folder
4
Press Win + R โ†’ type regedit โ†’ go to:
HKEY_CURRENT_USER\SOFTWARE\Adobe\CSXS.12
Right-click โ†’ New โ†’ String Value โ†’ Name: PlayerDebugMode โ†’ Value: 1
5
Quit Adobe and reopen โ†’ Window โ†’ Extensions โ†’ Rizzl

Trash & Recovery

When you delete an asset, it moves to Trash. You can restore it anytime. To permanently delete, go to Library โ†’ Trash and click Empty Trash.

โš  Empty Trash permanently deletes all trashed files from storage. This cannot be undone.

Plans & Billing

Freelancer Free
5 GB storage ยท 1 user ยท 5 clients ยท 10 portals/month
Agency
50 GB ยท 10 users ยท 50 clients ยท 100 portals/month ยท Analytics
Studio
500 GB ยท 50 users ยท Unlimited clients & portals ยท Custom storage (BYOS)
Enterprise
Unlimited everything ยท SSO/SAML ยท Priority support

Upgrade anytime from Settings โ†’ Plans & Billing.

Troubleshooting

๐ŸŽฌ Video won't play
Make sure the file was uploaded after your Cloudflare R2 storage was connected. Older uploads before R2 was set up don't have files in storage. Fix: re-upload the asset.
โฌ‡๏ธ Download shows an error
Same cause as above โ€” the file exists in Rizzl's database but not in R2 storage. Re-upload it to fix.
๐Ÿ”Œ Plugin not showing in Adobe
Make sure PlayerDebugMode is set to 1. The folder must be named exactly com.rizzl.panel. Quit the Adobe app completely (not just close) and reopen it.
๐Ÿ’ฌ No teammates in DM list
Team members must be invited and have accepted the invite first. Go to Team and verify they're listed. Then try refreshing the page.
๐Ÿ—‘ Empty Trash not working
Make sure you're on the latest version of Rizzl. This was a bug in older versions that's been fixed.

FAQ

What file types can I upload?
Anything โ€” AEP, PRPROJ, MOGRT, MP4, MOV, PNG, PSD, AI, and more. Video playback works for MP4, MOV, and WEBM. All other types can be downloaded.
Is there a file size limit?
Files up to 5 GB are supported. If you need larger files, contact us about the Enterprise plan.
Do my clients need an account?
No. Clients open the portal link in their browser. No login needed (unless you set a password on the portal).
Where are my files stored?
Your files are stored securely in Cloudflare R2 cloud storage. Your data (team, tasks, clients) is in Supabase PostgreSQL. Both are encrypted at rest.
Can I use my own storage?
Yes! On Studio and Enterprise plans, you can connect your own S3-compatible bucket (AWS S3, Cloudflare R2, Google Cloud Storage). Go to Settings โ†’ Integrations.
Rizzl โ€” Creative Studio Management
Need more help? Reach out to your workspace admin.